Terms & Conditions

These Terms & Conditions apply to all offers, orders, and agreements made through the Renaras webshop at www.renaras.com.

Renaras is the trade name of GvP B.V., established at Overschiestraat 184, 1062 XK Amsterdam, The Netherlands, registered with the Dutch Chamber of Commerce under number 33026333, VAT number NL33026333B02, email: contact@renaras.com.

1. Applicability

These Terms & Conditions apply to every offer by Renaras and to every agreement concluded between Renaras and a customer through the webshop.

Before placing an order, customers must be able to read these Terms & Conditions, save them, and accept them during the checkout process.

2. Products

Renaras offers curated products, including unique and limited items made from vintage textiles and other carefully selected materials.

Product descriptions, photographs, colours, dimensions, and materials are presented as accurately as possible. Because some products are handmade, vintage, or one-of-a-kind, minor variations in colour, pattern, texture, or finish may occur and do not automatically constitute a defect.

3. Prices

All prices shown on the webshop are stated in the currency indicated on the website and are inclusive or exclusive of VAT as specified at checkout.

Shipping costs and any other additional charges are shown separately before the customer completes the order.

Renaras reserves the right to correct obvious pricing or typographical errors. If such an error affects an order that has already been placed, the customer will be informed and may choose to confirm the order at the correct price or cancel it.

4. Orders

An agreement is formed once Renaras accepts the customer’s order.

After an order is placed, the customer will receive an email confirming receipt of the order. This confirmation does not yet constitute final acceptance of the order.

Renaras reserves the right to refuse or cancel an order in the event of incorrect stock information, pricing errors, suspected fraud, payment issues, or incomplete customer details.

5. Payment

Payment methods are displayed during the checkout process.

Unless otherwise agreed, orders must be paid in full before dispatch. If payment is not successfully completed, Renaras may suspend or cancel the order.

6. Delivery

Renaras delivers to the countries and destinations indicated on the webshop.

Estimated delivery times are provided for guidance only unless expressly stated otherwise. If no delivery period is agreed, Dutch webshop rules provide a default maximum delivery period of 30 days.

The risk of loss or damage to products passes to the customer once the order has been delivered to the address provided by the customer, unless mandatory law provides otherwise.

7. Right of withdrawal

If the customer is a consumer purchasing at a distance within the EU, the customer generally has the right to withdraw from the agreement within 14 days without giving reasons.

The withdrawal period expires 14 days after the day on which the consumer, or a third party designated by the consumer other than the carrier, receives the product.

To exercise the right of withdrawal, the customer must send a clear statement by email to contact@renaras.com before the withdrawal period expires.

8. Effects of withdrawal

If the customer validly withdraws, Renaras will reimburse the payments received for the returned products, including standard delivery costs where legally required, within 14 days after being informed of the withdrawal.

Renaras may withhold the refund until the returned products have been received or until the customer has supplied proof of return shipment, whichever occurs first.

The customer must return the products without undue delay and no later than 14 days after communicating the withdrawal. The direct cost of returning the goods is borne by the customer unless stated otherwise on the webshop.

The customer is only liable for any diminished value resulting from handling the products beyond what is necessary to establish their nature, characteristics, and functioning.

9. Exceptions to withdrawal

The right of withdrawal may not apply where an exception under applicable law exists, including for goods made to the customer’s specifications or clearly personalised goods.

If any product is excluded from the right of withdrawal, this will be indicated clearly on the relevant product page or during checkout.

10. Defects and complaints

Renaras is legally required to provide products that conform to the agreement.

If a product is defective or does not match the agreement, the customer should contact Renaras promptly at contact@renaras.com with the order number, a description of the issue, and photographs where relevant. Renaras will assess the complaint and, where required by law, offer an appropriate remedy such as repair, replacement, price reduction, or refund.

Complaints about orders, products, or the webshop can be submitted by email to contact@renaras.com. Renaras aims to respond substantively within 14 days of receipt.

11. Liability

To the extent permitted by law, Renaras is not liable for indirect or consequential damage arising from the use of the webshop or from the purchase of products.

Any liability of Renaras in connection with an order is limited to the amount paid by the customer for the relevant order, unless mandatory law provides otherwise.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded, including liability for fraud, intent, gross negligence, death, or personal injury where applicable.

12. Force majeure

Renaras is not liable for failure or delay in performing obligations where this results from circumstances beyond its reasonable control, including interruptions in transport, communications, supply chains, internet services, or government measures.

In such cases, Renaras may suspend performance or cancel the affected agreement without liability, insofar as permitted by law.

13. Intellectual property

All intellectual property rights relating to the webshop and its content, including text, photographs, images, product descriptions, logos, and design, belong to Renaras or its licensors.

No content from the webshop may be copied, reproduced, distributed, or commercially used without prior written permission, except where mandatory law provides otherwise.

14. Privacy

Personal data submitted through the webshop is processed in accordance with the Renaras Privacy Policy.

Customers are encouraged to read the Privacy Policy alongside these Terms & Conditions.

15. Amendments

Renaras may amend these Terms & Conditions from time to time. The version published on the webshop at the time of the order applies to that order, unless a change is required by law.

16. Governing law and jurisdiction

These Terms & Conditions and all agreements between Renaras and the customer are governed by the laws of the Netherlands, without prejudice to mandatory consumer rights applicable in the customer’s country of residence.

Any dispute arising from these Terms & Conditions or from an agreement with Renaras shall be submitted to the competent court in Amsterdam, unless mandatory law provides otherwise.

Last updated: 1 May 2026